Voice Agents
Voice Agents handle inbound and outbound phone calls using realistic AI-generated voices powered by ElevenLabs.Creating a Voice Agent
1
Navigate to Agents
Go to Dashboard → Agents → New Agent
2
Configure Identity
- Name: Give your agent a descriptive name
- Description: Explain the agent’s purpose
- Language: Select from English, Spanish, French, German, Italian, Portuguese
3
Select Voice
Browse the ElevenLabs voice library and preview voices before selecting
4
Configure LLM Settings
- Temperature: 0.0-1.0 (lower = more consistent, higher = more creative)
- Max Tokens: Control response length
5
Set Prompts
- First Message: What the agent says when answering
- System Prompt: Detailed behavior instructions
Agent Configuration Options
| Setting | Description | Default |
|---|---|---|
| Temperature | Creativity level (0-1) | 0.7 |
| Max Tokens | Response length limit | 150 |
| Response Timeout | Seconds before timeout | 20 |
| Interruption Handling | Allow caller to interrupt | Enabled |
Best Practices
Writing Effective System Prompts
Writing Effective System Prompts
- Be specific about the agent’s role and personality
- Include handling instructions for common scenarios
- Define what information to collect
- Specify when to use tools (e.g., “Always save contact info”)
Voice Selection Tips
Voice Selection Tips
- Match voice to your brand personality
- Test voices with your actual scripts
- Consider accent and speaking style
Voice agents use your Voice Minutes allocation. Monitor usage in Billing → Usage Details.