> ## Documentation Index
> Fetch the complete documentation index at: https://docs.myalex.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice Agents

> Create AI-powered voice agents for phone interactions

# Voice Agents

Voice Agents handle inbound and outbound phone calls using realistic AI-generated voices powered by ElevenLabs.

## Creating a Voice Agent

<Steps>
  <Step title="Navigate to Agents">
    Go to **Dashboard** → **Agents** → **New Agent**
  </Step>

  <Step title="Configure Identity">
    * **Name**: Give your agent a descriptive name
    * **Description**: Explain the agent's purpose
    * **Language**: Select from English, Spanish, French, German, Italian, Portuguese
  </Step>

  <Step title="Select Voice">
    Browse the ElevenLabs voice library and preview voices before selecting
  </Step>

  <Step title="Configure LLM Settings">
    * **Temperature**: 0.0-1.0 (lower = more consistent, higher = more creative)
    * **Max Tokens**: Control response length
  </Step>

  <Step title="Set Prompts">
    * **First Message**: What the agent says when answering
    * **System Prompt**: Detailed behavior instructions
  </Step>
</Steps>

## Agent Configuration Options

| Setting               | Description               | Default |
| --------------------- | ------------------------- | ------- |
| Temperature           | Creativity level (0-1)    | 0.7     |
| Max Tokens            | Response length limit     | 150     |
| Response Timeout      | Seconds before timeout    | 20      |
| Interruption Handling | Allow caller to interrupt | Enabled |

## Best Practices

<AccordionGroup>
  <Accordion title="Writing Effective System Prompts">
    * Be specific about the agent's role and personality
    * Include handling instructions for common scenarios
    * Define what information to collect
    * Specify when to use tools (e.g., "Always save contact info")
  </Accordion>

  <Accordion title="Voice Selection Tips">
    * Match voice to your brand personality
    * Test voices with your actual scripts
    * Consider accent and speaking style
  </Accordion>
</AccordionGroup>

<Note>
  Voice agents use your Voice Minutes allocation. Monitor usage in **Billing** → **Usage Details**.
</Note>